About the same time that I was struggling to find a similar tool for students, I perused the Starrett website and noticed that there was an option for contacting the company. I selected "parts breakdown" in the reason scrolldown box. I wrote thus:
"I have an older model combination square with a scribe that has loosened over the years. Can you suggest any methods to adjust the hole that it inserts into or other ways to keep it secure and still useful?"
An acknowledgement arrived immediately and a fuller response forthwith. I reprint the email:
The Starrett part number is 01087-1/2.
This awl bushing is just a small brass
sleeve that has a taper on one end. The taper actually is what holds the awl in
place. My guess is the taper section finally spread out over the years and the
awl is now loose in the holder area. The old brass sleeve will need to be
drilled out and the new sleeve inserted in its place (press fit).
We can send you the replacement sleeve at
no cost….the problem is getting it to you in a cost effective manner. If
you have a suggestion on how best to send this low cost part to you –
please advise.
Looking forward to hearing from you in
this matter.
Regards,
Ken Duffy
The L S Starrett Company - Export
Department
121 Crescent Street
Athol, MA 01331 USA
Phone: (978) - 249- 3551, ext. 281
Email: kduffy@starrett.comSaints praise Mr. Duffy! Not even a demand for a receipt or a photo of the problem. I merely had to give a physical mailing address and the replacement parts would be on their way. Oh, I even asked for a few extra in case I screwed up the installation. He sent me five replacement parts. For those who don't understand why Starrett tools cost so much, this level of service explains their relatively low cost for the value of a tool that will outlive its owners.
The little parts arrived by FedEx directly from Athol, Massachusetts. I had offered to buy the free parts for the cost of shipping, but I was charged nothing. Not a cent or a fen.
The instructions were to drill out the old shim and then reinsert its replacement. Being lazy and wary of letting my 'hard to replace in China' square come up against a twist bit, I pondered an alternative method. I took a short drywall and turned it into the soft brass insert. I then squeezed the head of the screw between vise jaws.
The crudest solutions are sometimes the most elegant |
I could see more clearly what had happened over the years.
The curtain peeled away |
Shiny and shinier |
The tool rejuvenated and ready for the next lifetime of careful use.
From China I securely sing your mechanical praises, Laroy Sunderland Starrett, born in China, Maine!
2 comments:
I recently purchased a very old Starrett combination square, and it was missing the scribe. After a few emails with Starrett regarding the scribe, I got an email reading simply "The parts are in the mail." Today, I received the replacement scribe, two brass bushings, three Starrett stickers, inch/metric conversion charts, and an installation guide for the brass bushings. I bought my square on eBay. Starrett owed me nothing in terms of customer service, but boy did they deliver. Free parts, stickers, etc, just because I had an inquiry about part availability? That right there is standing behind your product.
@I'm Scot
I envy you the stickers and thank you for adding to this posting
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